TOMMI
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Payment | Shipping | Returns |
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We accept PayPal & Bank Deposit. Note: If you elect to pay for your purchase using Bank Deposit, our bank account details will appear onscreen when you proceed through the checkout. Important: Please use your ShopifyUser ID as the reference for your payment so we can match it against your purchase. If your purchase doesn't arrive within the stated timeframe, please contact us straight away. PayPal disputes or negative feedback should only be used when you have a problem with the seller and we promise you won't have any problems with us as we stand by our promises. Contacting us is the fastest way to resolve any issues because we'd rather have a happy customer than a grumpy one :-) All items are sent using the
most efficient method available. This may be via Australia Post or
by an Australian courier. |
We
normally dispatch orders within 48 hours (Mon-Fri Only) unless
stated otherwise in the listing. Please check the "Estimated
Delivery" in the Postage & Payments tab in the listing and note that
delivery to remote and regional areas may take a little longer. Track Page Views With
Auctiva's FREE Counter
Occasionally, we may run out of stock of a particular item, but we re-order additional stock almost daily, so you won't have to wait long.
Obviously, the COVID-19 situation has extended delivery times, but there's not a whole lot we can do about that. We all just need to be a little patient.
If you have any questions, just reach out at info@tommi.com.au, and a friendly human will get back to you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged Goods
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.